PrajnaBytes

Refund Policy

Our refund policy outlines the terms under which refunds will be issued for the services you purchase from us.

1. Eligibility for Refunds

Refunds are available only for specific services such as hosting plans and IT consultancy if requested within the applicable refund period. However, domain registration, SSL certificates, and other third-party services are non-refundable after they have been successfully processed and activated.

2. Refund Request Process

To request a refund, please contact us through our support page. You must provide valid reasons for requesting a refund along with your service details. Once the request is reviewed, refunds will be processed according to the original payment method within 7-10 business days, if eligible.

3. Timeframe for Refunds

Refunds for services such as web hosting and consultancy services are typically available within the first 30 days from the date of purchase. Beyond this period, no refunds will be granted unless specifically mentioned in the service agreement.

4. Partial Refunds

For multi-year service plans (such as hosting or email services), partial refunds may be granted based on the remaining time left in the service plan, excluding any setup fees or non-refundable service fees.

5. Non-Refundable Services

Services like domain name registration, SSL certificates, and other third-party services are non-refundable once the service is activated, processed, or utilized.

6. Chargebacks

Any chargebacks initiated against us for services rendered may result in the immediate suspension or termination of your account, and you may be subject to additional penalties and fees. We encourage you to contact our support team to resolve any billing issues before initiating chargebacks.

7. Policy Updates

We reserve the right to update or modify this refund policy at any time. Please review it periodically for any changes.